Frequently Asked Questions

• I have questions, can you help me?
  We created this interactive assistance center to help you acquire the information you need as soon as possible. Use the search bar to go through more than 80 articles that address our Frequently As...

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• I'm interested in becoming a Wholesale partner with Bardot, how can I get more information?
  Please email your enquiry to wholesale@bardot.com.au and our wholesale team will be in touch shortly.  

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• I'm having problems using the website, can you help?
  If you're having any problems using our site or you need any help with your account, please don't hesitate to get in touch by submitting a request below.      

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• Can I make changes to my order once it has been placed?
  Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, delivery method and a...

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• How long does shipping take?  
  Our orders typically dispatch within 5 business days, however during peak times your order may be dispatched outside of this estimated time frame due to high volumes. We do our best to ensure the t...

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• How do I return my online purchase to the online store?
  Eligible items can be returned in line with our policy, within 30 days of delivery for International orders. If your return or exchange is eligible and meets our return conditions, please email hel...

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• Can I exchange my online purchase?
  Exchanges for our USA customers are accepted within 30 days of your original order delivery date. You are welcome to return items for an exchange of a new size or colour for the same item purchased...

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