Frequently Asked Questions

• How do I contact customer service?
  EASTER HOLIDAY CLOSURE Please note our Customer Service Team will be unavailable during the following public holidays:Good Friday 18th of AprilEaster Sunday 20th of AprilEaster Monday 21st of April...

  View More
• I have questions, can you help me?
  We created this interactive assistance center to help you acquire the information you need as soon as possible. Use the search bar to go through more than 80 articles that address our Frequently As...

  View More
• Can I make changes to my order once it has been placed?
  Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, delivery method and a...

  View More
• Can I cancel my order?
  As we dispatch all orders out of a third party warehouse unfortunately we are unable to cancel or make any changes to your order once it has been placed; this includes changes to your address, item...

  View More
• Why hasn't my order shipped yet?
  Our orders typically dispatch within 2-5 business days, however during peak times your order may be dispatched outside of this estimated time frame due to high volumes. Once your order has been shi...

  View More
• How long does shipping take?
  Our orders typically dispatch within 2-5 business days, however during peak times your order may be dispatched outside of this estimated time frame due to high volumes. We do our best to ensure the...

  View More
• I want to return my International purchase for a refund or exchange is this possible?
  Unfortunately, for International delivery we are unable to facilitate exchanges via the online store. However, you are welcome to return only eligible full priced items outlined within our policy a...

  View More
• Have you received my online return?
  The best way to get this information is to check your return tracking information provided in the electronic return label issued to you.  Once your tracking says it has arrived, your return is gene...

  View More
• Can I exchange my online purchase?
  Exchanges for our USA customers are accepted within 30 days of your original order delivery date. You are welcome to return items for an exchange of a new size or colour for the same item purchased...

  View More
• How do I return my online purchase to the online store?
  HOW TO MAKE AN ONLINE RETURN Eligible items can be returned in line with our policy, within 30 days of delivery for International orders. If your return or exchange is eligible and meets our return...

  View More